Détails de l'offre

Account Health Support Specialist - English/French
Date : 22/03/2018
Référence : ee_Amazon /Slovakia/ s.r.o._2852
Entreprise : Amazon /Slovakia/ s.r.o.
Date de début : 15 Mai
Localisation : Europe - Bratislava - Slovaquie
Informations sur le pays
Domaine : Achats
Type : CDI
Salaire : 15k€ - 20k€
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Amazon.com is seeking a bilingual English and French language candidate; who is dedicated, hardworking, analytical, and customer service-oriented with a proven track record of performance and results-oriented thinking, to join the Account Health Support Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the eCommerce space, previous fraud experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and customer service-oriented capable of succeeding in a fast-paced team environment. All candidates must have business proficient fluency in both written and verbal English and French languages.

The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. The successful Specialist will have a high degree of soft-skills and the ability to empathize with others. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. You will be required to contact Sellers by phone and email.

The successful AHS Specialist will be able to redirect difficult conversations as they engage with pre-suspension level Sellers who are in poor standing.

The experience you provide to Sellers, quality assurance, productivity and timely delivery of individual tasks/projects will be evaluated along with the overall contribution to the development of the functional unit.

A voir aussi ici : https://www.amazon.jobs/en/jobs/622730
Expérience : Débutant
Niveau d'études : < Bac
· Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers.
· Awareness of how your direct actions impact the buyer experience and Amazon’s potential for bad debt.
· Flexibility to work various shifts, including working one weekend day or alternative start-end times
· Experience with Microsoft Office, including Outlook, Word, and Excel
· Ability to compose a grammatically correct, concise and accurate written and verbal response.
· Business proficient fluency in both written and verbal English and French languages.
· High school diploma or equivalent.
· Experience with customer service.
· Strong soft skills.

Compétences linguistiques souhaitées :
· Business proficient fluency in both written and verbal English and French languages.
Pour postuler, merci d'adresser votre cv et votre candidature à :
Marcella Franzese




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